Research:

There are thousands of Moneygram reviews across the web, and there are dozens of comments left by our visitors.

We focused on the largest and most recognisable user review platforms, and discovered client reviews as follows: 580 on Consumer Affairs, 412 on TrustPilot, 116 on Yelp .

The ratings were as follows:

  1. Consumer Affairs – 1 Star out of 5 Stars available. The lowest rating that can be achieved on the platform.
  2. TrustPilot – 0.5 Stars out of 5 Stars available. The lowest rating that can be achieved on this platform. 91% rated it “Bad” and 4% rated it “Poor”.
  3. Yelp – 1 Star out of 5 Stars available. The lowest rating that can be achieved on the platform.

In total, when aggregating all the client reviews altogether, it appears like most clients who left their review online were extremely dissatisfied with their experience.

 

Positive

We discovered few positive reviews on our research. Those we did find indicated the following positives with the company:

  • Good service
  • Inexpensive
  • Easy to transact
Negative

As there are hundreds of negative client reviews on the platforms that we have checked, there was negative feedback about many aspects, including:

  • Quality of service
  • Cost of transfer
  • Responsiveness of company / agent
  • Safety and Security
  • .. and many more…

Conclusion:

Based on the research we have conducted, most Moneygram clients or at least the ones that have bothered to write an online review, are dissatisfied. The situation is similar to Western Union, the only company which is really comparable to Moneygram.

Some of the angst directed at Moneygram may be unjust. Perpetrators are using Moneygram’s service for money transfer scams but there is little the company can do on that regard. Additionally, some clients may have unrealistic expectations.

Since there were so many negative reviews collected, it is reasonable to believe that Moneygram could further improve the quality of service and rates.